Shipping policy
Last updated: 10 October 2026
Ataki Collections ships from Polegoda, Sri Lanka, to customers across Sri Lanka and to Canada. This policy explains processing times, delivery costs and what to expect after you order.
Order processing
- Orders are packed and dispatched within 1–2 working days (Monday to Saturday, excluding public and bank holidays).
- Orders placed after 2:00 pm, or on Sundays and holidays, are processed on the next working day.
- Cash on Delivery orders may be confirmed by phone or WhatsApp before dispatch.
- You'll receive an email with a tracking number once your order ships.
Delivery within Sri Lanka
| Order value | Delivery fee | Estimated delivery |
|---|---|---|
| Under LKR 8,000 | LKR 500 flat rate | 3–5 working days after dispatch |
| LKR 8,000 or more | FREE | 3–5 working days after dispatch |
- We deliver island-wide to all 25 districts by courier.
- Payment options: debit/credit card online, or Cash on Delivery (Sri Lanka only). For COD, please keep the exact amount ready and make sure someone is available to receive the parcel.
- The free-delivery threshold is based on your order subtotal after any discounts.
Delivery to Canada
| Order value | Shipping fee | Estimated delivery |
|---|---|---|
| Under CAD 50 | CAD 10 flat rate | 7–14 working days after dispatch |
| CAD 50 or more | FREE | 7–14 working days after dispatch |
- Prices in Canada are shown and charged in Canadian dollars (CAD). The free-shipping threshold applies to your order subtotal in CAD after any discounts.
- Cash on Delivery is not available for Canadian orders.
- Duties and taxes: Canadian customs may charge import duties, taxes or brokerage fees when your parcel arrives. These are not included in our prices or shipping fee and are the responsibility of the recipient.
- International delivery times are estimates and can be affected by customs checks.
Where we ship
We currently ship to Sri Lanka and Canada only. If your country is not available at checkout, please contact us and we'll let you know if we can help.
Tracking, delays and failed delivery
- Track your order with the link in your shipping confirmation email, or message us on WhatsApp with your order number.
- Delivery estimates are not guaranteed. Weather, public holidays, sale periods and courier delays can occasionally add a few days.
- Please check that your address and phone number are correct. If a parcel is returned to us because of an incorrect address or because nobody was available after the courier's attempts, we can re-send it once the delivery fee is paid again.
Damaged or missing parcels
If your parcel arrives damaged or an item is missing, please contact us within 48 hours of delivery with your order number and photos, and we'll make it right. See our Refund policy for details.
Contact us
WhatsApp: +94 76 644 9430
Email: info@atakicollections.com
Ataki Collections, #1450, Polegoda, Mahagama, Kalutara, Sri Lanka
