Refund policy
Last updated: 10 October 2026
We want you to love what you ordered. If something isn't right, you can exchange it or, in the cases below, get a refund.
Return window
You have 14 days from the date of delivery to request an exchange or return.
Exchanges (size or style)
- Full-price items can be exchanged for a different size or another item, or returned for store credit.
- Exchanges depend on stock. If your new size or item isn't available, we'll offer store credit or a refund.
- If the new item costs more, you pay the difference. If it costs less, we issue the difference as store credit.
Condition of returned items
To qualify, items must be unworn, unwashed and undamaged, with all original tags attached and in their original packaging. Please include your order number. Items that show signs of wear, perfume, makeup or washing cannot be accepted.
Items that can't be exchanged or returned
- Sale and discounted items are final sale, unless they arrive faulty or you receive the wrong item.
- Gift cards.
- Items altered after delivery.
Faulty, damaged or wrong items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos. We'll arrange a replacement or a full refund, including the delivery fee, and we cover the return delivery cost. This does not affect your rights under the Consumer Affairs Authority Act No. 9 of 2003.
How to start an exchange or return
- Message us on WhatsApp at +94 76 644 9430 or email info@atakicollections.com with your order number, the item, and the reason (and the size you'd like, for exchanges).
- We'll confirm within 2 working days and send you return instructions. Please don't send items back without contacting us first.
- Pack the item securely with its tags and send it to: Ataki Collections, #1450, Polegoda, Mahagama, Kalutara, Sri Lanka.
Return delivery costs
- Change of mind or size exchange (Sri Lanka): you cover the cost of sending the item back. We send the replacement for free once we receive the return.
- Canada: return shipping is at the customer's cost, and the original shipping fee is non-refundable. We recommend a tracked service, as we can't be responsible for returns lost in transit. Any duties or taxes paid on import are not refundable by us.
- Faulty, damaged or wrong items: we cover all delivery costs.
Refunds
- Once we receive and inspect your return, we'll email you to confirm whether the refund is approved.
- Approved refunds are issued within 10 working days to your original payment method. Your bank may take a few extra days to show it.
- For Cash on Delivery orders, refunds are made by bank transfer to a Sri Lankan bank account in your name.
- Delivery fees are refunded only when the item was faulty, damaged or wrong.
Questions
Contact us on WhatsApp (+94 76 644 9430) or at info@atakicollections.com, Monday to Saturday, 9:00 am to 6:00 pm (Sri Lanka time).
